Terms & Conditions

These terms govern your use of the Iconic Locks website and any order you place with us. By using this website or submitting an order, you agree to these terms.

1. About us

Iconic Locks supplies hair extensions and related hair-care products. You can contact our customer care team through our Contact Us page.

2. Website use

You may use this website only for lawful purposes. You must not misuse the website, attempt unauthorised access, introduce malicious code, or interfere with its availability or security.

3. Products and availability

We take reasonable care to describe and display our products accurately. Colours may vary between screens and natural hair products may have slight variations. All products are subject to availability, and we may withdraw or replace an item at any time.

4. Orders

Your order is an offer to purchase. An order is accepted when we send confirmation that it has been dispatched. We may decline or cancel an order before dispatch, including where a product is unavailable, a price is incorrect, or fraud is suspected. Any payment received for a cancelled order will be refunded.

5. Prices and payment

Prices are shown in the currency displayed on the website and include applicable taxes unless stated otherwise. Delivery costs are shown before you complete checkout. Payment must be authorised by the payment provider before an order can be processed.

6. Delivery

Delivery estimates are provided in good faith but are not guaranteed. You are responsible for providing a complete and accurate delivery address. Please contact us promptly if an order is delayed, damaged, or missing.

7. Returns and hygiene

Eligible unused products may be returned within the stated returns period. Hair extensions must remain unused, unopened, and have all hygiene seals intact. This restriction does not affect your rights where an item is faulty or not as described.

8. Product care and professional services

Follow all supplied care instructions. Professional extensions should be fitted, maintained, and removed by a suitably qualified stylist. We are not responsible for damage caused by incorrect application, misuse, unsuitable products, or failure to follow care guidance.

9. Intellectual property

The website and its text, images, branding, design, and other content belong to Iconic Locks or its licensors. You may not reproduce or use them commercially without prior written permission.

10. Liability

Nothing in these terms excludes liability that cannot legally be excluded. Subject to that limitation, we are not responsible for indirect or unforeseeable loss arising from use of the website or our products.

11. Changes to these terms

We may update these terms from time to time. The version published on this page when you place an order will apply to that purchase.

12. Contact

If you have a question about these terms, please contact our customer care team.